We like friendly, well-behaved dogs, so if your dog is hard to handle and we need to use two groomers, there will be an additional charge. 


We believe in humanity before vanity. Matts and knots can be very painful to remove, so we reserve the right to refuse to dematt a dog. Matt removal will be an additional charge.  We will discuss the options with you and decide which is the best for your dog.


Punctuality is appreciated as we are on a tight schedule.  If you are more than 15 minutes late your appointment may need to be re-scheduled.  We would prefer you drop your dog off early rather than being late for your appointment.  Later pickup by arrangement only. 


We reserve the right to charge a cancellation fee unless 24hrs notice is received.